Shipping & Exchange

 

SHIPPING / DELIVERY / EXCHANGE

The shipping options may vary depending on the delivery address, what time you make your purchase and item availability. 

At the time of processing your purchase, we will show you the available shipping methods, the cost and the delivery duration of your order.

  1. Delivery Time: 

Processing an order takes 24 hours and we take 3 to 7 days to get the products completed. The delivery takes 3 - 5 Working days nationwide.

  1. Delivery Charges:

We offer FREE SHIPPING for all orders across India above ₹ 2,000). The orders under ₹ 2,000 will be charged.

TRACKING ORDERS:

As soon as your order is dispatched the tracking information of your order will be sent to your registered email or contact number via sms.

In the unlikely event that you do not receive an email or sms after 4 days of placing an order please contact us at rachna@rachnagoyal.com.

CANCELLATION OF ORDER DUE TO DELIVERY:

Our courier service will attempt to deliver the order 2 times at the delivery address. However, if the package is not deliverable due to reasons not attributable to us, the package will be returned to the Head Office of RACHNAGOYAL.

On receiving the package at our head office, we will attempt to contact you via phone.

Customer Friendly Return Policy

Returns & exchanges are only allowed if the product you purchased doesn’t match the item in the order confirmation.

Our jewelry is handmade and each piece is one of a kind.

Actual product may slightly differ from what you see on the website due to photography constraints. We indeed believe that actual product would be more beautiful in real than the images on the website.  

Please read the product description and follow the description and other guides mentioned along with each item while placing the order. If you have any query before placing order you can always even consult with us. 

 

If you still receive a damaged or incorrect product, please share with us a photo and video. A photo and video must be made with packaging within an hour of receiving. This helps us to judge the damage or incorrectness with the product received by you.

To disallow misuse of the product intended to return, we request you to please raise a return request with in 1 day of receipt. Once we receive the returned product, we will inspect and offer repair with in 5-7 days. If this takes longer time, it will be communicated to you on the means of communication you have chosen. 

You can write us on our email rachna@rachnagoyal.com or call us at +91 7023911777.

Repairs:

If the jewelry bought from us needs repair services anytime, we offer our customers paid repair services. 

You can write to us at rachna@rachnagoyal.com and we shall send you an estimate after understanding the repair required and the cost estimated.

Our policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product

Due to their special qualities, some of our items have to fulfill certain criteria to be returned:

  • Custom made is non-returnable.
  • Fine Jewellery is non-returnable.
  • One of a kind collection is non-returnable.

OUT OF REACH:

We use a third-party service for shipping our orders, they provide services across almost all PIN Codes nationwide. Unfortunately, there are some areas which are ODZ (Out of Delivery Zone), in such instances, we will inform you within 3 working days. You will have the option to cancel the order and get a refund or give us an alternative address which is not in an ODZ.

 

DELAYS IN SHIPPING:

Delays in shipping may occur for various reasons. (Refer 'Events Beyond Our Control ' ) 

 

PRICING AND PAYMENT

  • The prices displayed on our website include GST (Goods & Service Tax).
  • All prices will be mentioned on our website and presumed correct, except in the case of an obvious error. If such an error is discovered, we are not obligated to provide you with the product at the incorrectly displayed lower price, we will inform you within 3 working days and give you the option of confirming or cancelling your order. If you choose to cancel, we will refund the amount due within 15 days of cancellation. However, if you choose to continue with the order at the corrected price, we require you to place a new order. The previous order will be cancelled and the amount will be refunded.
  • Once you have completed your purchase, follow the payment process, and verify the information requested. 
  • Before final payment, you can modify the details of your order at any given time.
  • To minimize the risk of non-authorized access, your credit/debit card details will be encrypted to allow due and payable payment immediately at the time of placing your order.
  • When you click "Authorize Payment", you are hereby confirming that the credit card is yours.
  • Credit/debit cards are subject to verification and authorization by the card issuing authority.
  • If for some reason the payment is not authorized, we shall not be liable for any failure or delay to deliver and will consider the order as canceled.
  • We do not accept Bank cheques.

  

Payment Methods:

We accept payment via.-

  • Razorpay India (All Credit & Debit Cards,
  • GPay (UPI payments directly to our contact number).
  • Paytm (UPI payments directly our contact number).

CANCELLATION POLICY

An order can't be canceled once it is placed.

At www.rachnagoyal.com we reserve the right to refuse to cancel an order.